Why do I need to knead the product? As a whole food product that does not use synthetic emulsifiers, there will be natural oil separation in Keto Sustain much like you would find in natural almond butter. For best results and to reduce oil separation, knead the product with the cap on which will help reblend the oils back together.
Can the product be exposed to high heat and freezing temperatures? Under guidelines of our research laboratories, if Keto Sustain is stored and handled properly at ambient temperatures of 60º to 70º degrees Fahrenheit, the maximum shelf-life is two years. Is it OK for Keto Sustain to sit outside in the heat for short periods of time? Yes. Exposure to higher heats (75–100º+) for short periods of time will not negatively affect the nutritional values. The only time the nutritional values will begin to be affected is if the products are stored at high heat for extended periods of time (6–12+ months). If exposed to high heat for an extended period, the nutrient value may be decreased over time. My Keto Sustain was delivered and sat outside in freezing temperatures and is frozen. Is it OK to use? Yes. Freezing can be a very good way to preserve the nutritional value, texture, and flavor of many foods. As long as the food was grown in a high-quality way (for example, organically grown) the overall nutrient retention in a frozen food will remain high. In other words, the vitamins and minerals will keep well when food is frozen. If you do find that your Keto Sustain has been frozen just store at ambient room temperature and it will thaw naturally.
What is our refund policy? Due to the nature of our products, we cannot return any item to stock. After our product leaves our facility we cannot control how it is stored or cared for. We would never ship previously sold products to customers and we feel that you would not want us to do so. We would recommend donating your unopened product to someone else who could benefit from it. We can direct you to our partner organizations that distribute our products to their communities. Our products also can be used orally and make a great protein shake or can be included in many dishes.
When can I reach an operator? Someone will be available to take your calls Monday–Friday 9–5pm, EST (excluding major U.S. holidays). Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email. 937.433.4673 TOLL FREE: 1.844.631.8365