What if there is visible oil separation upon opening the pouch?

As with all Functional Formularies products, we do not use any emulsifiers or preservatives. Therefore, sometimes with our keto peptide formula you will see oil separation due to the high fat content of this product. This is completely normal and do not be alarmed. Think of it like the organic peanut butter you buy at the grocery that has the oil on top that you have to mix back up when you get home. If you get a pouch that has separated, just reblend it in a blender for 30-45 seconds and it will be ready to use.

What is our refund policy?

Due to the nature of our products, we cannot return any item to stock. After our product leaves our facility we cannot control how it is stored or cared for. We would never ship previously sold products to customers and we feel that you would not want us to do so. We would recommend donating your unopened product to someone else who could benefit from it. We can direct you to our partner organizations that distribute our products to their communities.

Our products also can be used orally and make a great protein shake or can be included in many dishes.

When can I reach an operator?

Someone will be available to take your calls Monday – Friday 9-5pm, EST (excluding major U.S. holidays). Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email.

TOLL FREE: 1.844.631.8365

Helpful Tips

If mixing the products with anything, including water, you will need to use a blender to make sure the product is emulsified, especially with using a pump.

If the products are cool at all, even by keeping in an air-conditioned room, the product will thicken. You may run the unopened pouch under hot water for a minute or two to thin the products down if needed.