When can I reach an operator? Someone will be available to take your calls Monday–Friday 9–5pm, EST (excluding major U.S. holidays). Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email. 937.433.4673 TOLL FREE: 1.844.631.8365
Does Keto Peptide flow through pumps after being stored in refrigeration? We recommend warming the formula back to room temperature before administering through the feeding pump. Cold formula will be thicker and may clog the feeding pump. In addition to being room temperature, we would recommend reblending for 30 seconds before administering.
What is our refund policy? Due to the nature of our products, we cannot return any item to stock. After our product leaves our facility we cannot control how it is stored or cared for. We would never ship previously sold products to customers and we feel that you would not want us to do so. We recommend donating your unopened product to someone else who could benefit from it. We can direct you to our partner organizations that distribute our products to their communities. Our products also can be used orally and make a great protein shake or can be included in many dishes.
When can I reach an operator? Someone will be available to take your calls Monday–Friday 9–5pm, EST (excluding major U.S. holidays). Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email. 937.433.4673 TOLL FREE: 1.844.631.8365
Is this safe? Our Peptide formulas meet all food safety requirements and meet all GRAS, HACCP, and CGMP standards. Liquid Hope Peptide and Nourish Peptide are produced in a FDA/USDA registered facility with a USDA inspector on site. Our formulas undergo thorough testing before they are released from the manufacturer. Both Liquid Hope Peptide and Nourish peptide formulas are shelf-stable, require no refrigeration, and have a two-year shelf life.