What is our refund policy? Due to the nature of our products, we cannot return any item to stock. After our product leaves our facility we cannot control how it is stored or cared for. We would never ship previously sold products to customers and we feel that you would not want us to do so. We recommend donating your unopened product to someone else who could benefit from it. We can direct you to our partner organizations that distribute our products to their communities. Our products also can be used orally and make a great protein shake or can be included in many dishes.
When can I reach an operator? Someone will be available to take your calls Monday–Friday 9–5pm, EST (excluding major U.S. holidays). Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email. 937.433.4673 TOLL FREE: 1.844.631.8365
Is this safe? Our Peptide formulas meet all food safety requirements and meet all GRAS, HACCP, and CGMP standards. Liquid Hope Peptide and Nourish Peptide are produced in a FDA/USDA registered facility with a USDA inspector on site. Our formulas undergo thorough testing before they are released from the manufacturer. Both Liquid Hope Peptide and Nourish peptide formulas are shelf-stable, require no refrigeration, and have a two-year shelf life.
What is my shipment/package is damaged? If you receive ANY units of Liquid Hope Peptide or Nourish Peptide that appear to be bloated, damaged, or leaking to any degree, please contact us immediately at 937-433-4673 / Toll FREE: 1.844.631.8365 and/or send an email to office@functionalformularies.com. Do not open, consume, or wash any product that appears to be damaged. Though rare, damage may happen during shipping. Under those circumstances, and with sufficient proof of damage, your product will be replaced by either your Durable Medical Equipment Company or Functional Formularies.
Are your formulas vegan? Our formulas utilize Vitamin D3 in the form of cholecalciferol. D3 naturally synthesizes in your skin during exposure to sunlight and it’s also a commercially prepared supplement made from the lanolin retrieved from washing sheeps’ wool; therefore, it may not be considered vegan for some individuals based on their practices. Other than the D3, our formulas are vegan.