What are the product numbers? Liquid Hope: LHWS124 Nourish: NWS124 Liquid Hope Peptide: LHPWS124 Nourish Peptide: NOUPWS124 Keto Peptide: KEWS124 Keto Sustain: KOCA106 Canadian Liquid Hope: LH224CA Canadian Nourish: NOU224CA
What if my shipment/package is damaged? If you receive ANY units that appear to be bloated, damaged or leaking to any degree, please contact us immediately at 937-433-4673 / Toll FREE: 1.844.631.8365 and/or send an email to office@functionalformularies.com. Do not open, consume, or wash any product that appears to be damaged. Though rare, damage may happen during shipping; under those circumstances, and with sufficient proof of damage, your product will be replaced by either your Durable Medical Equipment Company or Functional Formularies.
Can the product be exposed to high heat and freezing temperatures? Under guidelines of our research laboratories, if Functional Formularies products are stored and handled properly at ambient temperatures of 60º to 70º degrees Fahrenheit, the maximum shelf-life is two years. Is it OK for Functional Formularies products to sit outside in the heat for short periods of time? Yes. Exposure to higher heats (75–100º+) for short periods of time will not negatively affect the nutritional values. The only time the nutritional values will begin to be affected is if the products are stored at high heat for extended periods of time (6–12+ months). If exposed to high heat for an extended period, the nutrient value may be decreased over time. My Functional Formularies products were delivered and sat outside in freezing temperatures and is frozen. Is it OK to use? Yes. Freezing can be a very good way to preserve the nutritional value, texture, and flavor of many foods. As long as the food was grown in a high-quality way (for example, organically grown) the overall nutrient retention in a frozen food will remain high. In other words, the vitamins and minerals will keep well when food is frozen. If you do find that your product has been frozen just store at ambient room temperature and it will thaw naturally. If you need a pouch right away, please thaw the unopened pouch gently. If you find that your product has been frozen, the product may separate a bit. The product is still perfectly good to use, just shake thoroughly or reblend in a blender to re-emulsify.