If you receive ANY units of Keto Sustain that appear to be bloated, damaged, or leaking to any degree, please contact us immediately at 937-433-4673 / Toll FREE: 1.844.631.8365 and/or send an email to office@functionalformularies.com. Do not open, consume, or wash any product that appears to be damaged. Though rare, damage may happen during shipping. Under those circumstances, and with sufficient proof of damage, your product will be replaced by either your Durable Medical Equipment Company or Functional Formularies.