Our offices WILL BE CLOSED in observance of Memorial Day on Monday, May 29, 2017.
PLEASE plan accordingly.
Any online orders will be processed the next business day, Tuesday, May 30th 2017.
WELCOME TO OUR STORE
We invite you to browse through our store and to shop with confidence. You are welcome to create an account with us, or shop as a guest.
Someone will be available to take your calls Monday - Friday 9-5pm, EST (excluding major U.S. holidays). Your call is very important to us, so if you receive a recording please leave us a message with your name and number and we will return your call within 24 hours. We can also be reached by email.
If you are a medical supply company, a DME or a distributor and are interested in a wholesale account, please call our office at 937-433-4673 and ask to speak with a business account representative.
MULTIPLE CASE ORDERS:
Those ordering multiple 24 packs at a time, please OPEN and inspect ALL of the boxes when you receive them for damage that may have occurred during shipping.
If you receive ANY units of Liquid Hope or Nourish that appear to be bloated, damaged or leaking to any degree,report those damages immediately at 937-433-4673 and/or send an email to email@example.com.
Damages must be reported within 14 days from receipt of the product.
Do not open, consume or wash any product that appears to be damaged. Though rare, damage may happen during shipping; under those circumstances, and with sufficient proof of damage, your product will be replaced by either your Durable Medical Equipment Company or Functional Formularies.
6, 12 and 24 unit cases are shipped by UPS and cost is determined by quantity, weight and zip code. All orders with ground or expedited shipping methods received by 5 p.m. will be shipped out the following business day. Please order at least 7-10 days before you need your order to arrive.
ALASKA & HAWAII:
If you live in Alaska or Hawaii please call us to place your order. (We can get you a better shipping rate through USPS.)
Please call 937.433.HOPE (4673) or email for best rates. All international orders can take up to three business days for processing.
We can only guarantee the quality and safety of our product when ordered through Functional Formularies directly by phone, our online store or one of our AUTHORIZED distributors. We do not sell on Amazon, ebay or any other online platform.
Replacement of damaged goods on a per case basis.
Due to the nature of our product we cannot return the item to stock. After Liquid Hope or Nourish leaves our facility we cannot control how it is stored or cared for. We would never ship previously sold formulas to customers and we feel that you would not want us to. We would recommend donating your unopened Liquid Hopeor Nourish to someone else who could benefit from it. We can direct you to our partner organizations that distribute our products to their communities.
Our products can also be used orally and makes a great protein shake or included in many dishes.